Account Manager 

LOCATION: Westminster / Maryland (US-MD), United States | BRAND: Knorr Brake Company | REQUISITION ID: 5983 | JOB GRADE:14  | ON-SITE/REMOTE: Hybrid 

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate-control equipment for all types of Mass Transit customers such as: METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today at www.KnorrBrake.com!

JOB DESCRIPTION:

The Rail Services (RS) Account Manager is responsible for the overall management, oversight, handling, and day-to-day tasks associated with an assigned set of customer accounts. The RS Account Manager shall be the first line of communication for each of their customers with respect to ongoing proposals/projects, day-to-day tasks, and all problems needing escalation.  The RS Account Manager shall be responsible for general account development consistent with the RailServices Strategy (for all their assigned accounts) to meet the required business matrix and KPI's, such as order intake, sales, and margin level.

The RS Account Manager shall be responsible for all bid and tenders, proposal writing,  contract reviews, and for the timely completion of all internal processes required to maintain each project (i.e. forms, ETQ, BSC, PLUPS, PPM updates). The RS Account Manager shall proactively develop new sales opportunities for upcoming customer overhauls and the utilization of their customers bid/proposal portals. The RS Account Manager shall facilitate customer relationships and internally drive delivery and technical issues to resolution

Essential Functions:

• Establish and maintain positive relationships with customers at all levels of the customers organizations by maintaining regular contact via telephone, email, conferences, and personal visits.  
• Generally gather customer information to support sales activities; identify customer needs and requirements, understanding customer organizations and processes, identify competitor activities, budget planning at customer, maintenance plans, and identify KB champions and key decision makers, etc. 
• Lead customer discussions and prepare presentations as needed on open issues/projects/topics.
• Responsible for achieving all targets and goals (Order Intake, Sales, EBIT, KPI's, Goal Tree, etc) assigned.
• Prepare bid/no bid, tender review and contract review documentation for all current projects/bids (overhauls, repairs, maintenance services, modernizations, etc) and submit each document into ETQ within 2 business days of completion.
• This includes defining the bid strategy, performing bid management and coordination for tenders/bids, reviewing cost calculations, developing business cases, and manage bid/no bid, tender, and contract reviews.

Competencies:

• General technical understanding of all KB Products and Services (product offering, overhauls, modernization opportunities, etc)
• General understanding of SAP, Windchill, and CATS Time Recording
• Strong understanding of ETQ, PLUPS, BSC, and PPM
• Strong writing skills
• Organization Skills
• Multi-tasking Skills
• Teamwork
• Time Management
• Problem Solving

 Experience:

• Minimum 5 years’ experience. 

Education:

• Bachelors degree preferred.

#LI-AT1

#LI-Hybrid

What does Knorr Brake Company have to offer you?

- Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visits
- Company-paid Basic Life and Accidental Death & Dismemberment Insurance
- Company-paid Short-Term Disability Coverage
- Voluntary life, Disability and other Supplemental coverages
- Identity Theft and Legal Protection benefits
- Health and Dependent Care Flexible Spending Accounts
- Health Savings Accounts
- Generous 401(k) plan
- Tuition Reimbursement
- Free corporate passes to the Baltimore Zoo and Aquarium
- Free gym membership
- Additional discounts include cellular, auto, theme park & attraction tickets, local restaurants, bank partnerships, etc.
- Generous Paid Time Off
- Paid “KBC Cares” Volunteer Time Off
- 12 company-paid holidays (includes full week between Christmas and New Year’s)
- Monthly employee welfare events and corporate outreach (Crab Feast, Take Your Daughters and Sons to Work Day, Chili Cook-Off, etc.)

Knorr Brake Company LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.